Information We May Gather
When you visit the Site we will not collect any personal information about you unless you provide it to us voluntarily. Our primary goal in collecting personal information from you when you visit the Site is to provide you a seamless and customized shopping experience. We may collect personal information that you provide us when you:
- Purchase, order, return, exchange or request certain information about our products and services;
- Request warranty or product repair services;
- Contact our customer service desk;
- Sign up and/or register for our e-mail newsletter;
- Register with our Site or participate in another feature of our Site, such as product reviews;
- Enter into a promotion, contest or sweepstakes or respond to one of our surveys;
- Provide us with comments or suggestions; or
- Send us an e-mail (or fill in one of the forms on the Site – for purposes of this document, filling in such a form is considered the equivalent of sending an e-mail).
Making Changes to Your Personal InformationIf you ever need to view, change, update and/or delete any of your registration information, log in and click "My Account" or "Log In" at the top of the screen. You will be taken to a page where you can access your information so that you may edit it.
Newsletters & Special Offers
When you place an order on the Site, you are automatically subscribed to our newsletter and will receive special offers as they become available, sent to the e-mail address you have provided. You may also subscribe to our newsletter and receive special offers without placing an order by using the subscribe link located on our Site's home page.
E-mail to a Friend
If you use our referral program to inform a friend about our Site, we ask you for the friend's name and e-mail address. The Site will automatically send the friend a one-time e-mail containing the information that you requested to be sent and a link to our Site. Rhino uses this information for the sole purpose of sending this one-time per request e-mail.
You may opt-out of receiving newsletters and other offers by clicking on the unsubscribe link at the bottom of any of our newsletters and special offer e-mails. You can also manage your opt-out or unsubscribe preferences by accessing "My Account" or "Log In" at the top of the screen. You may opt-in to newsletters and other special offers using the subscribe link located on our Site's home page.
Online Ordering Information
If you choose to purchase products from the Site, you will need to provide the following information so that we can fulfill your order:
- First and Last Name
- Contact Phone Number(s)
- Shipping & Billing Addresses
- E-mail Address
- Credit Card Account Information
We use this information for the sole purpose of fulfilling your order. Your shipping information will be shared on a confidential basis with our delivery partners and delivery service providers. Your order information will also be used to track and analyze shopping trends.
We do NOT sell any of the personal information you specifically provide to complete your order to any third party under any circumstances. We request a contact phone number in case one of our customer service representatives would need to provide order and/or delivery assistance. We value your business and respect your privacy.
Online Return Information
When you return previously purchased merchandise or request a refund or exchange, you may be asked to provide your customer number, your name, address, phone number or credit card details. We collect this information to help prevent fraud.
Visiting Our Sites
In general, you can visit our Site without telling us who you are or providing us with any information. However, we collect the IP (Internet protocol) addresses of all visitors to our Site and other related information such as page requests, browser type, operating system and average time spent on our Site. We use this information to monitor and improve our Site.
Use of Cookie Technology
Our Site use a technology called "cookies". A cookie is a tiny element of data that our Site can send to your browser, which may then be stored on your hard drive so we can recognize you when you return. All pages on our Site where you are prompted to log in or that are customizable require that you accept cookies. If you have registered with our Site, these cookies (1) may let us know who you are, (2) are necessary to access your account information (stored on our computers) in order to deliver products and personalized services, and (3) will provide us and our service providers with information that we will use to personalize our Site in accordance with your preferences. Cookies are also required to optimize your shopping experience in that they allow you to add multiple items to your shopping basket before checking out. You may set your Web browser to notify you when you receive a cookie. However, should you decide not to accept cookies from our Site, you will limit the functionality we can provide when you visit our Site.
The only personal information our cookie can contain is information you supply yourself. Our cookies cannot read data from your computer. If you would like more technical information about how cookies work, take a look at http://www.cookiecentral.com
Security of Personal Information
We may share information with governmental agencies or other companies assisting us in fraud prevention, investigation or debt collection. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or ,(3) investigating fraud which has already taken place; or, (4) assisting us in collecting a debt owed by you. The information is not provided to these companies for marketing purposes.
Security Measures on Our Sites
Rhino takes the following measures to protect your personal information collected on the Site:
Secure Shopping:When you place orders on our Site, all of your order information, including your credit card number and delivery address, is transmitted through the Internet using Secure Sockets Layer (SSL) technology. SSL technology causes your browser to encrypt your order information before transmitting it to our secure server. SSL technology, an industry standard, is designed to prevent someone other than operators of our Site from capturing and viewing your personal information.
Passwords:To provide you with an increased level of security, online access to your personal information is protected with a password you select. If you use this Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.
We strongly recommend that you do not disclose your password to anyone. Rhino will never ask you for your password in any unsolicited communication (including unsolicited correspondence such as letters, phone calls or e-mail messages).
Order Information:Since any order information you provide to us on our Site will be transmitted using a secure connection, if your Web browser cannot support this level of security, you will not be able to order products through our Site. No data transmission over the Internet can be guaranteed to be 100% secure. While we strive to protect your personal information from unauthorized access, use or disclosure, we cannot ensure or warrant the security of any information you transmit to us on our Site.
We maintain administrative, technical and physical safeguards to protect against unauthorized access, use, modification and disclosure of personal information in our custody and control.
Links to Other Websites
Information from Other Sources
We may also collect personal information about you from our service providers. Examples of information we receive from other sources include updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily.
In the unlikely event that Rhino Linings Corporation sells or transfers all or a portion of its business or assets to a third party acquirer, we reserve the right to transfer any information we have about you.
Privacy Contact Information
By Form: Contact Us
By Mail at (please include your e-mail address and phone number with your correspondence along with the information needed to support your request):
Rhino Linings Corporation
9151 Rehco Road
San Diego, CA 92121